Within the range of solutions for assessing customer satisfaction and improving your performance, our Survey services are a key component, offering a complementary and unique perspective.
Surveys allow you to gather feedback and opinions from your customers and prospects on a wide variety of topics, including — but not limited to — their satisfaction, product and service quality, new product or service launches, and brand perception.
Surveys are custom-designed based on your objectives, your industry sector, and your target audiences, whether B2C or B2B.
Whether you want to evaluate all or part of your offering, understand the reasons behind customer satisfaction or dissatisfaction, or measure your online reputation, our Survey solution provides a reliable method to collect high-quality data and make informed decisions.
Key Strengths
At the core of our Survey design lies a “Consulting” approach.
It is essential to first fully understand your objectives, and then translate them appropriately in order to deploy the right tools (questionnaires, approaches, channels), along with advisor profiles capable of identifying and summarizing key feedback during exchanges with your target audiences — insights that best serve your needs.
Our multisector expertise across diverse target audiences with various challenges gives us the ability to advise you more effectively and recommend the most relevant and scalable approach over time.
Finally, we provide you with analysis of the results and share our expertise in interpreting them, to better identify trends and insights and turn them into real decision-making tools.
An essential asset for improving the customer experience, our tools allow you to evaluate the quality of your customer service in real time, based on a shared framework and co-designed scenarios.
Explore our other Quality Monitoring offer
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Discover our other Solutions
All our consultants come from the field and have developed a culture of operational consulting to pragmatically support companies in designing or optimizing their customer experience programs, whether BtoC, BtoB, or BtoBtoC.
An essential tool for improving the customer experience, our Quality Monitoring solutions offer a range of methodologies and measurement tools.
Lead generation and conversion, whether BtoC or BtoB, are built on our 10 years of proven expertise.
With our Sales Support division and our Prospecting services, we offer a comprehensive solution to help you achieve your commercial objectives.
Our Contact Center solution offers a full range of services to meet your needs in managing both individual and business prospects.
Wisecom’s Delegation solution adapts to your needs, whether they are temporary or long-term. We take into account all prerequisites regarding required profiles — from generalists to experts — based on your industry and the assigned missions.
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For more information on the processing of your personal data, please refer to our
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Wisecom
50, rue d’Hauteville 75010 Paris
& 126, rue La Boétie 75008 Paris
+33 (0)1 70 96 80 80
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