Our Organizational Audit & Consulting solution offers comprehensive 360° expertise to help you optimize your operations and achieve your growth objectives.
We provide coaching and training program design for your sales force or internal call centers, building tailored programs adapted to your specific needs: lead generation, prospecting, sales, negotiation, communication, and customer relationship management in B2C, as well as in prospect targeting for both B2B and B2B2C.
Our training programs are fully customizable, regardless of skill level, and whether they are intended for your teams or your managers.
Our trainers come directly from our own call center operations and are well-versed in a wide range of tools, formats, and environments to deliver the best possible results.
We also support you in selecting and implementing omnichannel tools and applications, including CRM systems, KPI measurement tools, surveys, NPS/CPS, speech analytics AI, knowledge bases, and more.
Key strengths
The trainers who deliver coaching programs also work on our own internal call center operations, ensuring that you benefit from professionals who are continuously updated on new techniques and best practices aligned with evolving customer behaviors.
They stay on top of the latest developments and innovations to optimize call center methodologies and processes, whether internal or outsourced.
Our programs are developed in close collaboration with you, following a quick audit of your needs, to ensure a solution perfectly tailored to your situation.
Delivered by experienced professionals, our training sessions are suitable for all skill levels within your sales teams.
Explore our other Consulting offers
Do you have an idea, a project, or a challenge?
Looking to enhance your customer relationship? Let’s talk!
Our team is here to support you every step of the way.
Discover our other Solutions
All our consultants come from the field and have developed a culture of operational consulting to pragmatically support companies in designing or optimizing their customer experience programs, whether BtoC, BtoB, or BtoBtoC.
An essential tool for improving the customer experience, our Quality Monitoring solutions offer a range of methodologies and measurement tools.
Lead generation and conversion, whether BtoC or BtoB, are built on our 10 years of proven expertise.
With our Sales Support division and our Prospecting services, we offer a comprehensive solution to help you achieve your commercial objectives.
Our Contact Center solution offers a full range of services to meet your needs in managing both individual and business prospects.
Wisecom’s Delegation solution adapts to your needs, whether they are temporary or long-term. We take into account all prerequisites regarding required profiles — from generalists to experts — based on your industry and the assigned missions.
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For more information on the processing of your personal data, please refer to our
privacy policy
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Paris
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Wisecom
50, rue d’Hauteville 75010 Paris
& 126, rue La Boétie 75008 Paris
+33 (0)1 70 96 80 80
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Communication or HR team via the form.