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Our solutions

In project management, we avoid standardized approaches. We have our own solutions.

Customization is key to addressing the specific needs of each company — whether it’s sales support, lead generation, business management, customer retention, or customer service.

At Wisecom, we avoid standardized project management approaches.

This personalized approach ensures a comprehensive understanding of your brand identity, CRM strategy, and business objectives.

It results in a tailor-made design of your marketing actions and customer relationship management systems, while ensuring consistency and flawless quality at every touchpoint — regardless of the communication channel used.

We offer flexible and scalable solutions designed to support every stage of your digital transformation.

Fully integrated with your CRM tools, they enable efficient data centralization and contribute to delivering an optimal omnichannel customer experience.

At every touchpoint, we identify the best strategy to automate repetitive tasks — whether related to acquisition, contact management, or after-sales service.

While optimizing the customer relationship, we also focus on leveraging data collection to enhance customer knowledge, regardless of the targeted segmentation.

We work on a wide range of assignments, from strategic consulting to operational implementation, covering the entire customer journey — whether B2C or B2B.

These services, delivered in French or multilingual formats, are carried out from our Paris-based call centers or directly on-site, through dedicated in-house teams.

All our services include a comprehensive management component, featuring dedicated tools and detailed dashboards, designed to work seamlessly with your CRM solutions.

Our 6 solutions for your marketing
initiatives and customer relationship management

Depuis sa fondation en 2005, Wisecom a développé ses activités de centre de contacts et son expertise multisectorielle en France avec une couverture internationale, grâce, notamment, à la maîtrise et l’intégration multilingues de ses talents.  

Since its founding in 2005, Wisecom has expanded its contact center operations and multisector expertise across France, with international reach, thanks in particular to the multilingual skills and integration of its talents.

Consulting

Les solutions pour la gestion opérationnelle de la relation client

Our consultants, drawn from our call centers, have in-depth expertise in operational customer relationship management, reinforced by extensive industry experience. They provide pragmatic support in designing or optimizing your customer experience programs, whether B2C, B2B, or B2B2C — sharing with you today’s best practices tailored to your specific customer journey challenges.

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Quality Monitoring

Solutions to measure your customer satisfaction

A must-have tool for evaluating customer satisfaction, our Quality Monitoring services provide real-time assessments tailored to in-house and outsourced contact centers.

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Lead generation

Les solutions pour la génération de lead et la transformation

Lead generation and conversion, whether B2C or B2B, are backed by over 10 years of expertise.Following marketing automation campaigns, email outreach, or based on targeted lists, whether in support of your sales team or as part of commercial follow-up and telesales, we provide you with our most effective methodologies. These are built on two core pillars: optimizing contactability and improving conversion rates.

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Sales Support & Customer Acquisition

Solutions to support your sales teams

Thanks to our dedicated sales support division and our multichannel prospecting solutions, we offer a comprehensive approach to help you achieve your business objectives. Whether it’s project identification, appointment setting, follow-ups, sales management, or order taking to support your commercial actions, our services help you acquire new customers or grow your existing portfolio, in both B2B and B2C markets.

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Contact Center Services

Les solutions pour la gestion du parcours client

Our customer service, hotline, and prospect management solutions integrate a semi-automated omnichannel model (phone, email, chat, social media). By Combining digitalization and human interaction, we ensure a customer journey aligned with your marketing strategy.

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Delegated Contact Center Services

On-site delegation solutions directly within your premises

Our on-site delegation solution allows you to deploy a call center setup or commercial operations identical to ours, directly within your own premises. Whether for temporary needs due to peak activity or for ongoing requirements, we mobilize all necessary resources IT, HR, and project management to align perfectly with your specific needs.

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