Senior customers

We understand that each individual is unique and requires an approach tailored to their specific needs. Here are some key elements we consider to deliver a service adapted to the senior audience:

Clear communication and relational maturity:
Our advisors are trained to communicate in a clear, precise, and easily understandable manner. They use simple language and avoid overly technical jargon. In addition, they demonstrate strong interpersonal skills by being attentive, empathetic, and patient.

Preferred communication channels:
We understand that seniors may have specific preferences when it comes to communication channels. We ensure that the selected channels are user-friendly. We therefore prioritize phone calls and email, while using live chat more sparingly as it tends to be less aligned with their habits.

Decision-making processes:
We take into account the different profiles of seniors, such as independent seniors and dependent seniors.
For independent seniors, we promote a consultative approach, providing them with information and guidance to support their decision-making.
For dependent seniors, we include caregivers, family members, or professionals in the discussions and decision processes.

At Wisecom, customer satisfaction is a top priority. We ensure that our advisors are skilled and trained to meet the specific needs of senior customers in a professional, respectful, and compassionate manner.