Customer relationship consulting:
Experts in multichannel call centers
Our customer relationship consultants, drawn directly from our call centers, bring hands-on expertise and a systemic vision to every project.
They apply best practices to every customer interaction while embracing a fully omnichannel approach.
We’re here to successfully support your digital transformation and help you achieve your remote customer relationship goals.
We offer three dedicated service packages to support your contact center projects with both strategic and operational consulting.
Explore our detailed offers, and feel free to contact us to discuss your specific needs.
Explore our detailed
customer relationship consulting solutions.
Customer Relationship Consulting:
Customer Experience Program
Expert consulting from our multichannel customer relationship centers
Our customer relationship consultants, drawn from our multichannel customer contact centers, combine their expertise with a strong foundation in digital marketing. They provide pragmatic support in designing or optimizing your customer journey programs, whether B2C, B2B, or B2B2C, with the primary goal of maximizing customer satisfaction.
Customer Relationship Consulting:
Organizational Audit & Consulting
Improving customer relationships through a 360° audit
Our customer relationship consultants intervene whether your call center is internal or outsourced, conducting a 360° audit that covers IT, marketing, digital aspects, and advisor performance across all channels. They then provide tailored recommendations and, if needed, can support their implementation, whether it involves optimizing the customer journey, improving satisfaction, or strengthening the commercial relationship.
Customer Relationship Consulting:
Training & Coaching
Optimizing the performance of your customer relationship centers.
Training and coaching are an integral part of our call center expertise, practiced daily with our in-house teams. We offer this know-how to help you sustainably boost your sales team’s performance or improve customer satisfaction within your contact centers.
Do you have an idea, a project, or a challenge?
Looking to enhance your customer relationship? Let’s talk!
Discover our other Solutions
All our consultants come from the field and have developed a culture of operational consulting to pragmatically support companies in designing or optimizing their customer experience programs, whether BtoC, BtoB, or BtoBtoC.
An essential tool for improving the customer experience, our Quality Monitoring solutions offer a range of methodologies and measurement tools.
Lead generation and conversion, whether BtoC or BtoB, are built on our 10 years of proven expertise.
With our Sales Support division and our Prospecting services, we offer a comprehensive solution to help you achieve your commercial objectives.
Our Contact Center solution offers a full range of services to meet your needs in managing both individual and business prospects.
Wisecom’s Delegation solution adapts to your needs, whether they are temporary or long-term. We take into account all prerequisites regarding required profiles — from generalists to experts — based on your industry and the assigned missions.
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For more information on the processing of your personal data, please refer to our
privacy policy
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privacy policy
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Paris
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Wisecom
50, rue d’Hauteville 75010 Paris
& 126, rue La Boétie 75008 Paris
+33 (0)1 70 96 80 80
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