Our Call Centers: A Strategic Asset to Elevate Your Customer Experience
A Synergy Between Three Traditionally Separate Fields
CONTACT CENTER
From Contact Center to Consulting
Our consultants and project managers are the same experts who operate in the field:
⪢First-hand experience in customer relationship challenges
⪢Continuous monitoring of industry trends and evolving customer expectations
⪢Actionable, pragmatic recommendations for effective customer engagement strategies
From Contact Center to Staffing Solutions
⪢Our central Paris location allows us to access a wide talent pool to recruit top-tier professionals
⪢Resources deployed in staffing assignments are trained and certified within our own centers
CONSULTING
STAFFING SOLUTIONS
From Consulting to Staffing
⪢Supporting and optimizing our clients’ contact centers
⪢Providing additional trained and pre-certified resources, either temporarily or long-term to strengthen operations
Notre approche du management continu de la relation client
Delivering a tailored and iterative approach is essential to achieving better performance in a competitive market.
An optimized customer relationship not only increases satisfaction but also boosts commercial performance.
According to a study by HubSpot, 81% of companies consider customer relationship management to be a strategic growth lever. This figure highlights the importance of proactive management and continuous improvement of the customer experience.
At Wisecom, our methodology is built on advanced analytics tools and a deep understanding of your target audience’s expectations — ensuring effective and personalized interactions.
Chez Wisecom, notre méthodologie repose sur des outils d’analyse avancés et une compréhension fine des attentes de vos cibles, garantissant des interactions efficaces et personnalisées.
Delivering a tailored and iterative approach for better performance.
Strategic Roadmap
Operational Implementation
Building strategic thinking around Customer Relations upstream, and optimizing it downstream.
Supporting the Digital Transformation of Customer Relations
Optimization
Quality Monitoring
Continuously integrating and responding to evolving customer expectations — a true source of value.
Our Areas of Expertise
Designing & Optimizing Customer Experience Programs
- Acquisition, sales, and retention programs
- New market entry and product launch strategies
- Expansion of customer engagement channels
- Customer retention campaigns
- Omnichannel experience enhancement
- Proof of Concept (POC) for service and channel expansion
Coaching & Performance Management :
- Audit, coaching, and performance oversight of both in-house and outsourced contact centers
- Training programs to enhance team efficiency and effectiveness
Organizational Consulting :
- Supporting business transformation and growth management
- Creation and reorganization of customer service teams and commercial units
- Transitioning from in-person to digital customer relationships
Customer Relations & Experience Management :
« Customer Interaction Hub »
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- SCustomer service and support (hotlines, multilingual helpdesks in 12 languages)
- Omnichannel interaction management (Phone, Email, Chat, Social Media)
- Gestion multi ou omnicanale : Téléphone, Mail, Chat, Réseau Sociaux
- Quality assessment tools (Customer surveys, interaction audits, and benchmarking)
Lead Conversion & Traffic Generation :
- Lead conversion through real-time engagement and marketing campaigns
- Event-based sales campaigns (trade shows, private sales, product launch events)
- Retail and e-commerce activation (store openings, boutique and showroom management)
B2B, B2C & B2B2C Commercial Support :
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- Inside Sales & Business Development
- Project detection, appointment setting, and sales
- Welcome calls and post-sale customer engagement
- Network animation and market positioning
Our Engagement Models
One-Time or Recurring Interventions
- Quality Monitoring and CRM Process Evaluations
- Multi-channel mystery shopping audits
- Seasonal activity peaks, product launches, and event-driven campaigns
Supporting Existing Teams
- Recruitment, training, and staffing solutions with potential long-term hires
- Technology consulting and implementation of remote reporting solutions
- Operational and performance management
Internalized & Externalized Contact Center Solutions
- Full deployment of contact center services at Wisecom offices, client premises, or hybrid models
- Management, training, technology integration, operational oversight, and activity scaling
Learn more about Wisecom
Discover all our solutions or practical examples of implementation based on your industry sector.
You are different, and so are we!
Founders, consultants, managers, and operational teams…
Consulting, Contact Center, and Delegation built around a virtuous circle, creating a unique synergy between three professions that are usually separate.
Methodologies and technologies, with short-term or long-term interventions tailored to our clients’ challenges and operational setups…
AI, Big Data, Omnichannel: how can we generate real added value for our clients?
Discover our continuous monitoring and our approach to selecting the right technological solutions.
Since its creation in 2005, Wisecom has implemented a committed HR policy aimed at attracting and retaining top talent.
Discover our CSR initiatives designed to continuously improve the daily lives of our employees.
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For more information on the processing of your personal data, please refer to our
privacy policy
.
privacy policy
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Paris
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Wisecom
50, rue d’Hauteville 75010 Paris
& 126, rue La Boétie 75008 Paris
+33 (0)1 70 96 80 80
Contact our Sales,
Communication or HR team via the form.