Positioning
A Positioning Rooted in Market Realities
Wisecom is a contact center with a unique positioning. Based in the heart of Paris, the company has challenged industry norms by rejecting offshore outsourcing and embracing a human-centric, innovative, and expertise-driven model.
Our Challenges:
Our Challenges:
- Large corporations dictating industry strategies
- The race to the lowest cost of production
- A homogenized and standardized market
- Intensive industrialization of contact center operations
- The peak of offshore contact center expansion
- The declining value of the profession
Driven by a clear vision and strong aspirations, Wisecom has pursued an alternative market strategy since its inception, maintaining a local presence in France, in the 10th and 8th District of Paris.
As the only call center certified with the “Service France Garanti” label, Wisecom is reshaping the industry by proving that growth and corporate social responsibility (CSR) can coexist in a highly competitive sector.
Tailor-Made Solutions
vs. Standardized Offers
Strategic Consulting: A Core Expertise
The digitalization of customer relations is crucial for:
- Understanding specific business needs
- Adapting strategies to technological advancements
- Personalizing the customer experience
- Optimizing internal processes
- By systematically integrating strategic consulting, Wisecom creates a competitive edge and drives long-term business growth through customer engagement programs that increase satisfaction and loyalty.
Continuous Personalization & Innovation
Thanks to our Innovation Lab, we offer customized, scalable solutions tailored to the latest market demands.
From process automation and data analytics to customer experience enhancement, we provide cutting-edge technological tools that transform how businesses interact with their customers.
The Strength of a Mid-Sized Partner
At Wisecom, we work hand in hand with our clients to understand their goals, challenges, and constraints.
We build strong and lasting relationships based on mutual trust.
Why Choose a Mid-Sized Partner?
- Our size allows us to provide comprehensive expertise while remaining agile.
- We are constantly monitoring industry trends and best practices, making us proactive and innovative.
- We can adapt quickly to the evolving needs of our clients.
- Unlike large corporations, we avoid bureaucratic constraints, enabling us to offer more flexible and personalized solutions.
Our Vision:
From Aspirations
to Commitments
Experienced talents in customer relations, an unconventional management style that fosters expertise and loyalty, consulting and support across the entire customer lifecycle, and a resolutely client- and prospect-focused approach.
Placing Human Talent at the Core: A Genuine Alternative to Industrialization
Our Belief
At Wisecom, we firmly believe that every human interaction is valuable. We reject the notion of impersonal industrialization and focus on building authentic customer relationships.
The real value lies in the expertise of our customer relationship teams.
By adopting a customer-centric approach, we gain deep insights into user behavior, motivations, and expectations, allowing us to build meaningful interactions that drive loyalty and engagement.
Our methodology is based on active listening, understanding, and empathy, ensuring that each customer experience is meaningful and lasting. By prioritizing human talent, we deliver personalized service and build strong, trusted connections with our clients’ audiences.
A Strategic Location in the Heart of a Rich Talent Pool
Being based in central Paris is a major advantage that enhances our recruitment capacity. This allows us to attract diverse and highly skilled professionals who have a genuine passion for the industry, the target audience, and the specific mission.
An Innovative Management Model That Fosters Growth and Expertise
Our governance structure and corporate social responsibility (CSR) policies create an environment that promotes career growth and employee retention. Unlike traditional call center models, we offer:
- Certified continuous training programs
- Opportunities for internal promotions and external assignments
- A professional development cycle that benefits both our employees and our clients
Guiding Your Customer Relations Digitalization with the Right Balance of Technology
Digitalization is a key challenge for brands, businesses, and organizations across all industries. However, we believe in a balanced approach that integrates technology wisely.
At Wisecom, we guide our clients through digital transformation, ensuring that technology is used appropriately to meet their specific needs and target audience expectations.
By combining technological expertise with deep insights into human interactions, we design digital experiences that enhance customer relationships and drive tangible results.
To offer the most effective technological solutions, we launched the Innovation Lab in 2021, dedicated to identifying and implementing cutting-edge customer engagement tools.
Discover how we can support your industry.
Your Strategic Partner for Customer Relationship Optimization
Every operational initiative starts with strategic planning. Wisecom works closely with clients from the early stages of project development to execution and performance optimization.
- Upstream: We help define goals, challenges, and strategies.
- Downstream: We implement tracking and optimization measures to maximize success.
Our consultants—all industry experts—stay ahead of emerging trends, best practices, and new technologies. They offer practical, actionable recommendations to create effective customer relationship solutions.
By adopting a holistic approach, we provide integrated solutions that contribute to our clients’ long-term success.
Delivering Tailor-Made Strategies for Higher Performance
Supporting You at Every Stage of Your Customer Engagement Strategy
Every operational initiative starts with strategic planning. Wisecom works closely with clients from the early stages of project development to execution and performance optimization.
We collaborate closely with our clients to:
- Identify key constraints, opportunities, and goals
- Design personalized solutions that maximize customer engagement and business performance
- Develop concrete strategies for customer acquisition, sales, loyalty, retention, and re-engagement
Our tailored approach ensures that each action plan delivers measurable, impactful results.
Wisecom’s Vision: From Aspirations to Actionable Commitments Meeting Evolving Customer Expectations to Drive Value
Our customer-centric vision drives us to create relationship programs that evolve with changing customer expectations.
Both B2C consumers and B2B decision-makers are becoming more informed, more demanding, and more connected than ever. They are looking for:
- Personalized experiences
- Fast and efficient service
- Transparent and authentic communication
To stay ahead, Wisecom invests heavily in market research and trend analysis, enabling us to:
- Anticipate behavioral shifts and emerging preferences
- Develop innovative solutions that align with customer needs
- Implement seamless, omnichannel communication tools that allow clients to interact on their terms
By prioritizing insight-driven strategies, we ensure that our solutions continuously create value for our clients and their customers.
Learn more about Wisecom
Discover all our solutions or practical examples of implementation based on your industry sector.
You are different, and so are we!
Founders, consultants, managers, and operational teams…
Consulting, Contact Center, and Delegation built around a virtuous circle, creating a unique synergy between three professions that are usually separate.
Methodologies and technologies, with short-term or long-term interventions tailored to our clients’ challenges and operational setups…
AI, Big Data, Omnichannel: how can we generate real added value for our clients?
Discover our continuous monitoring and our approach to selecting the right technological solutions.
Since its creation in 2005, Wisecom has implemented a committed HR policy aimed at attracting and retaining top talent.
Discover our CSR initiatives designed to continuously improve the daily lives of our employees.
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For more information on the processing of your personal data, please refer to our
privacy policy
.
privacy policy
.
Paris
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Wisecom
50, rue d’Hauteville 75010 Paris
& 126, rue La Boétie 75008 Paris
+33 (0)1 70 96 80 80
Contact our Sales,
Communication or HR team via the form.